Creative Shelters Terms of Sale and
you do not understand any of the following terms please STOP - DO NOT ORDER CALL US TOLL FREE
877-435-8377 OR EMAIL and we will be glad to go
over them with you. Otherwise we will infer that you have read, understood and
agreed with all the terms of the sale.
Cancellations to order needs to be done via phone within 4 business hours in
order to maintain same day shipping and avoid restocking charges. Written
requests via e-mail and fax may not be received in time to make changes.
Damage, shortage, or incorrectly shipped item claims must be made
within 10 days of receipt of goods.
All returns must have a Return Authorization Number (RA#).
To receive a Return Authorization, please call our Customer Support personnel
at 1-877-435-8377. If you prefer, you can e-mail us at firstname.lastname@example.org and put
“RA Request” in the subject line and your name and order number in the body of
must also specify which items you are returning, the quantity of each item, and
the reason for the return.
15 Day Money Back
Guarantee and Return Policy
want you to be completely happy with your purchase. If you are not, for a
Returns not meeting
the above conditions will be charged a restocking fee that will vary from 15%
up to the full purchase price. Clearance items are not returnable except for
replacement of defective items. Credit card purchases will be refunded to the
original purchaser card. PayPal and Google purchases will be credited back to
their respective accounts. Check, cash, or money order purchases will be
refunded by a check. Please allow 1 - 3 weeks for processing after receipt of
returned goods. If you do not receive a refund within this time period, please
contact us to make sure we have received your items and check on your refund.
30 Day Defective
Product Replacement (Limited Warranty)
Any flawed merchandise can be
replaced within thirty (30) days of its purchase.
This is a limited warranty and does not cover
damage due to neglect, hurricane, earthquake, wind, snow, rain, fire or any
other act of nature. This limited warranty does not cover damage due to misuse
or improper fastening, securing, or installation. Creative Shelters is not
liable for indirect, incidental or consequential damages in connection with the
use of the tarp, fittings or any other accessory items, including any cost or
expense of providing substitute equipment or service during periods of non-use.
Creative Shelters will exchange merchandise but does not grant refunds on
accepted/delivered merchandise after 15 days. You may be required to submit
pictures of defective or mis-shipped items in order for us to replace them
quickly and correctly.
Return Shipping Instructions:
all returns, please complete the form below for each returned item. Make sure
your items meet the requirements in the Sale & Return Policy. Attach
additional pages if necessary.
send your return to the following address:
1792 N. 42nd
Springfield, OR 97477
o Call or email us for a Return
Authorization (RA) number. You must specify what you will be returning in
order to obtain an RA number.
o This form must be filled out
completely and included with returned items.
o Include a copy of the invoice.
o Make sure the items you are returning
meet the requirements as stated on the Return Policy.
o Ship items to arrive at Creative
Shelters no later than 15 days after you obtain the RA number.
o RA Number must be clearly displayed on
the return shipping box.
o Items must be returned in their
original condition (new, unused, and free from damage).
o Use sturdy shipping boxes for your
o We are not responsible for returns
lost or damaged in shipment; we recommend that items be shipped back UPS, Fed
Ex or insured parcel post.
Returns that do not meet all
of the Return Policy conditions and Return Shipping Instructions will be
charged a restocking fee that will vary from 15% up to the full purchase price.
Catalog Part #
Return Codes: A - Did not like
B – Shipping Error C – Ordered Wrong D – Defective/Damaged E –